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How to Recover Your PixVerse iOS Account After Apple Login Maintenance

5 min read
How to Recover Your PixVerse iOS Account After Apple Login Maintenance

Enhancing Your PixVerse Experience

At PixVerse, we are committed to providing the best possible tools for AI video creation. To ensure long-term stability and to deliver more powerful features to our community, we are currently conducting temporary technical maintenance for our iOS application.

As part of this transition, we are prioritizing our PixVerse Web platform, which serves as the hub for our most advanced creative technologies.

Important: Discontinuation of Apple Login

A significant part of this technical update is the permanent discontinuation of the Apple Login feature on PixVerse. We understand that many of our users have relied on this method, and we are here to ensure your account transition is smooth and secure.

Why Move to PixVerse Web?

While our iOS app undergoes maintenance, the PixVerse Web platform is fully operational and offers a superior creative environment:

  • Higher Resolution: Access 4K upscaling and resolution enhancement up to 4.0 for cinematic quality.
  • Professional Control: Utilize the Motion Brush and other advanced tools for precise animation control.
  • Stable Performance: Experience faster video processing and a more robust generation environment.

How to Migrate Your Account

If you previously used Apple Login, you must now switch to Email Login. Please follow the steps below based on your account setup:

Scenario A: You Used Your Real Email for Apple Login

  1. Visit the PixVerse Web login page.
  2. Click on “Forgot Password”.
  3. Enter the email address associated with your Apple ID.
  4. Follow the instructions sent to your email to reset your password.
  5. Return to the login page and use the “Email Login” option with your new password.

Scenario B: You Used Apple’s “Hide My Email” (Private Relay)

If you used Apple’s privacy feature, your account is linked to a unique relay email address.

  1. Find your relay email: On your iOS device, go to Settings > [Your Name] > Sign in with Apple > PixVerse. Look for the email ending in @privaterelay.appleid.com.
  2. Contact Support: Send an email to [email protected] with your private relay email address and request a password reset.
  3. Optional: In your support request, you can ask to bind a permanent, personal email address to your account for easier future access.
  4. Login: Once support has assisted with your credentials, use your relay email (or your newly bound personal email) to log in via “Email Login”.

We’re Here to Help

We apologize for any temporary inconvenience this maintenance may cause. These updates are essential for building a more powerful and stable PixVerse for all creators.

If you encounter any issues during the migration process, please don’t hesitate to reach out to our team at [email protected].

Ready to create? Visit PixVerse Web today and bring your imagination to life!