PixVerse | Privacy Policy
Last Updated: February 29, 2024
1. About This Privacy Policy
PixVerse, operated by MOTIVAI PRIVATE LIMITED (collectively, "this website", "we", "us", or "our"), respects your privacy. We hereby develop this Privacy Statement (referred to as "this Statement") to help you understand how we collect, use, disclose, protect, store, and transmit your personal data. Please take a moment to read this Statement carefully and contact us if you have any questions. This Statement applies to our products and services that display or mention this Statement.
2. How We Collect Your Personal Data
Personal information refers to any type of information recorded electronically or otherwise relating to an identified or identifiable natural person, excluding information that has been anonymised. We may collect your personal data when you use our products or services or interact with us. Different types of data will be collected, depending on the service you use and your interactions with us. In some cases, you can choose not to provide such data, but this may prevent us from providing you with corresponding products or services. The personal and sensitive user data we collect includes but is not limited to: • Personal identifiers (such as name, email address) • Device identifiers • Camera data (when you use camera-related features) • App usage data and analytics • Device information and other installed apps list
3. Personal Data You Provide to Us
You need to register an ID of this website to enjoy certain functions or services. When you register an ID of this website or log in to your ID, we may ask you to provide relevant personal data. Some of our products allow you to communicate and share information with others. When you use our product to share contents with your family and friends, you may need to create an open ID profile, which includes your nickname and avatar. We may also collect information about your family and friends, such as their names, email addresses, and phone numbers. We will take appropriate and necessary measures to ensure their communications security.
4. Information Collected When You Use Services
When you use our products and services, we will collect your device information and how you and your device interact with our products and services. Such information includes: • Device and app information (device name, device identifier, device activation time, hardware model, operating system version, app version, software identifier) • Mobile network information (PLMN provider ID, geographical location, and Internet protocol address) • Log information (access time, access count, IP address, and event information) • Location information (when you access certain location-based services) • Information stored in the cloud (for rapid access and sharing between devices)
5. Information from Third-Party Sources
When permitted by local laws, we may also obtain other information about you, your device, or service usage from public or legitimate commercial sources. For example, we obtain your information from the third party when you log in to our website through a third-party social media account, or when your contact information is uploaded by others who use our communication services.
6. How We Use Your Personal Data
We use your personal data only on a legal basis. According to applicable local laws, we may use your personal data under one of the following legal bases: your consent; necessary to perform/enter into a contract between you and us; necessary to protect legitimate interests; necessary to fulfil legal obligations; and necessary to protect legitimate interests of enterprises. Usage purposes include but are not limited to: • Register and activate products or services you have purchased • Register your ID to enjoy a wider range of functions • Deliver, activate, or verify requested products and services • Notify you of operating system updates and installations • Provide individualized user experience and content • Send information about products and services you might be interested in • Conduct internal audit, data analysis, and research • Improve loss prevention and anti-fraud programs • Comply with applicable local laws and legal government requirements
7. Cookies and Similar Technologies
We may use cookies, pixel tags, web beacons, and other local storage technologies on our websites, online services, emails, and advertisements. Information collected through these technologies is regarded as non-personal data. However, if local laws treat IP addresses or similar identifiers as personal data, we will also treat them as personal data. Cookies typically contain identifiers, site names, numbers, and characters. Cookies are sometimes stored on computers or mobile devices to improve user experience, including login and verification, storage of your preferences and settings, and statistical analysis. You can manage or delete cookies based on your own preferences. Most web browsers provide the option to block cookies. Please note that some of our services may require the use of cookies. In this case, disabling cookies may affect all or part of the services provided.
8. Website Beacons and Pixel Tags
In addition to cookies, we may also use other similar technologies on our websites, such as web beacons and pixel tags. A web beacon is typically an electronic image embedded into a website or email to identify your device cookies when you access the website or email. Pixel tags enable us to send emails in a way that is readable to you and find out whether an email has been opened. We and our third-party partners use such technologies for a variety of purposes, including analysing service usage and providing more satisfactory content and advertisements to you. For example, an email sent to you by us may contain a click-through URL which links to our website. If you click the URL, we will track your visit to help us understand your preferences for products and services and improve customer services.
9. Data Entrusting, Sharing, Transfer, and Disclosure
【Entrusting】In some cases, we may entrust other companies to process your personal data on behalf of us. For example, we may entrust another company for hotline support, sending emails, and providing technical support. Such companies may only use your personal data to provide services on behalf of us. 【Sharing】Sharing refers to the process in which we provide personal data to other personal data processors, and both parties can independently determine the data processing purposes and methods. We will not share your personal data with external parties, except in the following cases: • Sharing with your consent • Sharing under statutory circumstances (in accordance with laws/regulations) • Sharing with our affiliates • Sharing with business partners 【Transfer】If personal data transfer is involved due to merger & acquisition, division, dissolution, or bankruptcy, we will send prior notifications to you. 【Public Disclosure】We will disclose your personal data only after obtaining your consent or on legal or reasonable grounds.
10. How We Protect Your Personal Data
The security of your personal data is important to us. We have adopted standard industry practices to protect your personal data from unauthorised access/disclosure/use/modification, damage, or loss. To this end, we take the following measures: • Ensure that personal data collected is minimal and relevant to processing purposes • Retain your personal data no longer than necessary • Use cryptographic technologies to ensure confidentiality of data transmission and storage • Deploy access control mechanisms to permit only authorised access • Carefully select business partners and service providers • Organise security and privacy protection training and awareness activities Nevertheless, no security measure is perfect, and no product, service, website, data transmission, computer system, or network connection is absolutely secure.
11. Processing of Minors' Personal Data
We attach great importance to the protection of minors' personal data. We will provide services and protection for minors in strict accordance with national laws/regulations. Parents or other guardians should also take appropriate measures to protect minors, including monitoring their use of products or services. We treat anyone under the age of 14 (or the age stipulated by local laws) as a child. Children are not allowed to create their own IDs of this website without the consent of their parents or other guardians. We will strictly restrict the entrusted processing, sharing, transfer, and public disclosure of children's personal data in accordance with laws/regulations. If we find that we have collected children's personal data without obtaining the prior consent from authenticated parents or other guardians, we will manage to delete the data as soon as possible.
12. Links to Third-Party Websites and Services
To ensure smooth user experience, this website, our products, and services may contain links to third-party websites, products, and services. Our products and services may also use or provide products or services from third parties. We do not have control over third-party websites, products, and services, but you can choose whether to access these links. We also have no control over the privacy or data protection policies of third parties, as such third parties are not bound by this Statement. Before submitting personal data to third parties, please read and refer to their privacy or data protection policies.
13. International Data Transfer
We are headquartered in Singapore and may use service providers that operate in other countries. Your personal information may be transferred to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.
14. Your Data Subject Rights
According to local laws, personal data subjects or their agents can submit requests to us for exercising data subjects' rights. 【Request Methods】Data subjects' requests must be submitted in writing. Generally, verbal requests are not valid unless otherwise permitted by local laws. 【Validity of Requests】Data subjects must: • Submit requests through dedicated request channels • Provide sufficient information for us to verify their identities • Ensure that their requests are specific and feasible 【Request Processing】We will make every effort to respond within a necessary and reasonable time frame upon receiving a request. 【Withdrawal of Consent】If allowed by applicable laws, you have the right to withdraw your consent at any time when we process your personal data based on your consent. However, withdrawal shall not affect the lawfulness of processing based on consent before withdrawal.
15. Updates and How to Contact Us
We reserve the right to update this Statement at any time. For the latest version, please visit our official website. If major changes are made to this Statement, we may notify you through different channels. If you have any questions, comments, or suggestions, please contact us via online customer service or via email to [email protected]. For any compliance or legal-related inquiries, please reach out to us at [email protected]. We'll be happy to assist you! Generally, we will answer your questions within the time frame specified by laws/regulations. If you are not satisfied with our reply, you can submit complaints or report to local privacy protection regulators. Last updated: February 29, 2024
If you have any questions about this Privacy Policy, please contact us.